Special Rates are available for guests booking through this website, citygardengrandhotel.com. As of October 16 2021, please note that the following guests are allowed to check-in:

Quarantine Purposes

  1. Individuals who are required or advised to undergo quarantine  such as close contacts, travelers arriving to / leaving Manila, or as needed
  2. Health and emergency service personnel requiring access to their place of work

Non-Quarantine Purposes

  1. Long-staying guests (over 14 days)
  2. Business travelers
  3. Event participants

Please bring additional documents in order to support your classification. Examples are travel documents, mandatory quarantine requirement, passport, evidence of stranding, COVID-19 test booking / results, work ID, etc.

Book here to avail promo: https://app-apac.thebookingbutton.com/properties/citygardengrandhoteldirect/ 

Or contact us for assistance at:

Website: 24/7 Chat Assistance Telephone Number: +63 2 8888 8181 / 
+63 919 064 2341 Email: reservations@citygardengrandhotel.com

Status & Availability of Hotel Amenities

Firefly Roofdeck Restaurant OPEN from 3PM to 11PM Daily

Swimming Pool CLOSED

Gym CLOSED

Spa CLOSED

Contactless Food Delivery for Quarantine Guests In-House Room Service Only

Food Delivery for Non-Quarantine Guests Delivery is permitted

Breakfast Buffet CLOSED

Food Delivery (via Grab, Food Panda, etc.) CLOSED

Transport Services Available. Please book 1 day in advance

Additional Guidelines For Guests Staying For Quarantine Purposes

Maximum occupancy per room is two (2) persons belonging to the same household, if not, only one (1) person will be allowed. Visitors are not permitted at any time and Minors must be travelling with their parents. Please note that if either person belonging to a room is COVID positive, all persons staying in the room may require extended quarantine.

"No Face Mask, No Face Shield, No Entry" policy is strictly implemented.

Arrival protocol shall be as follows depending on your vaccination status:

Non-fully-vaccinated travelers from "Yellow" or "Green" countries
Day 1: Arrival/Check-in
Day 7: RT-PCR Test Swabbing
Upon receipt of negative RT-PCR result: Check out; home-based quarantine until day 14

For Vaccinated travelers with verified documentation from "Yellow" countries
Day 1: Arrival/Check in
Must present the DOT/BOQ certificate plus any of:
I. VaxCertPH certificate, or BOQ-issued International Certificate of Vaccination or Prophylaxis
II. POLO vaccination card
III. Foreign government national digital certificate which has accepted VaxCertPH under a reciprocal arrangement, or BOQ-issued ICV
Day 5: RT-PCR Test Swabbing
Upon receipt of negative RT-PCR result: Check out; home-based quarantine until day 10

For Vaccinated travelers with verified documentation from "Green" countries
Fully-vaccinated individuals (presenting verifiable documentation as those above) from "Green" countries may take an RT-PCR test up to 72-hours before departure. Facility-based quarantine is not required.

For all travelers from "Red" countries
Travelers from red countries are required to undergo 14 day facility-based quarantine

Aside from the above, due to the General Community Quarantine, our hotel Pool, and Gym remain closed until further notice but we do have room service available.

Our team can also help you arrange daily meals (delivered to your room) at a fixed menu and price. Please take note that for Quarantine Guests, food delivery purchases are strictly prohibited. Moreover, we can also arrange your transportation needs at an additional cost.

Leisure purposes are still prohibited at the moment and should your purpose of stay does not match the above criteria, we are happy to move your booking to a later date or we can process a refund/free cancellation with our online travel partner where you've made your reservation.

Should you have any further concerns, please do not hesitate to contact us.

Thank you and stay safe!

Due to the nature of the safety of our guests, and in compliance with regulations, City Garden Grand Hotel makes available to its guests the following:

  1. Free cancellation/modification 1 day before arrival date - no penalty if cancelled or modified 1 day prior arrival date
  2. Enhanced cleaning procedures in all common areas
  3. Limited entry to guest rooms to reduce interaction
  4. Closed / limited interaction and contact with hotel employees
  5. Safety amenities such as masks, gloves, and alcohol
  6. Low-cost menu and delivery options for food straight to your room
  7. Crowd-less check-in

Contactless Food Delivery

Only in-house room service is permitted for guests staying for quarantine purposes.

Travelers staying for other reasons may order food delivery.

 

CITY GARDEN GRAND HOTEL - FAQs

 Q: Is airport pickup service included? Free of charge?

Airport pickup service needs to be pre-arranged at least 3-days prior to the arrival date and with additional charges depending on the vehicle the guest will require.

Regular Car - PHP1,300

Innova - PHP1,600

Grandia Van - PHP2,000

Q: How many adults can stay in one room?

In compliance to the guidelines from DOT, maximum of 2-adults are only allowed to stay in one room ensuring that they are from the same household and will be coming from the same country of origin.

Q: Food deliveries for quarantine guests

New set of guidelines issued by the DOT, food deliveries shall be strictly prohibited for quarantine guests. Non-quarantine guests may avail of popular food delivery services such as Grab & Food Panda

Family members can pick up luggage from the arriving guests as long as coordinated with the front desk team. A family member can also leave (limiting to) important documents, necessities, sim card or medical needs to our front desk team and this shall be delivered by a hotel staff.

Q: Family quarantine

As of the moment, we are strictly only allowing a maximum of 2-adults and 1-kid to stay in one room. Exceeding number of persons will have to book two rooms. We have available connecting rooms(ensuring that they book two Deluxe Twin Rooms) but this is still subject to availability upon their arrival at the hotel. Rest assured this will be coordinated with our respective team so as to accommodate their request.

BOQ rules state that if 1 person in a shared room test positive, all persons must extend quarantine according to latest regulations

Q: Cancellation Policy

We have a flexible cancellation policy.

If booking is cancelled at least 1 day before check in date, no penalty will apply.

If booking is cancelled within check in date, 1 night penalty will apply and will be subject for approval to our higher management if the guest would like request to waive the penalty. (A proof of flight cancellation/modification shall be provided for our reference.)

Q: Payment Options

If booked directly to our official website, Payment by Credit Card / Debit Card via PayPal (account not required) is available and a 1-night guarantee payment will only be collected and the remaining balance can be settled upon arrival at the hotel.

Other payment options: payment by bank deposit, SWIFT (for local & international telegraphic transfer payments,)

When paying via PayPal, the cardholder and their credit card used for the transaction must be present upon arrival.

If cardholder is not present upon check-in, we can refund the PayPal payment to the cardholder and accept a card or other form of payment present upon check-in