Special Quarantine Promo Rates for those arriving in Manila soon. Although our hotel is operating, we are mandated to follow guidelines from our government. As such, please note that the following guests are only allowed to check-in:
1. Individuals who opt or are required to undergo mandatory Quarantine, such as close contacts, repatriated OFWs, Returning Overseas Filipinos, Foreign Nationals allowed entry into the Philippines, and other individuals required to undergo quarantine; and
2. Health and emergency frontline services personnel who need access to their place of work.
Please bring additional documents in order to support your classification. Examples are travel documents, mandatory quarantine requirement, passport, evidence of stranding, COVID-19 test booking / results, work ID, etc.
Book here to avail promo: https://app-apac.thebookingbutton.com/properties/citygardengrandhoteldirect/
Or contact us for assistance at:
Website: 24/7 Chat Assistance Telephone Number: +63 2 8888 8181 /
+63 919 064 2341 Email: firstname.lastname@example.org
Status & Availability of Hotel Amenities
Firefly Roofdeck Restaurant TEMPORARILY CLOSED
Swimming Pool CLOSED
Contactless Food Delivery In-House Room Service Only
Breakfast Buffet CLOSED
Food Delivery (via Grab, Food Panda, etc.) CLOSED
Transport Services Available. Please book 1 day in advance
Special Practices During Community Quarantine Period
Maximum occupancy per room is two (2) persons belonging to the same household, if not, only one (1) person will be allowed. Visitors are not permitted at any time and Minors must be travelling with their parents.
"No Face Mask, No Face Shield, No Entry" policy is strictly implemented.
Arrival protocol shall be as follows depending on your vaccination status:
for Non-vaccinated travelers
Day 1: Arrival/Check-in
Day 7: RT-PCR Test Swabbing
Day 9: Release of test results
Day 10: Check out of QH (if negative of Covid-19)
for Vaccinated travelers (Fully vaccinated and from Green Countries)
Day 1: Arrival/Check in
Must present the DOT/BOQ certificate plus any of:
I. LGU vaccination card
II. POLO vaccination card
III. International certificate of vaccination
Day 5: RT-PCR Test Swabbing
Day 7: Check out of QH (if negative of Covid-19)
Aside from the above, due to the General Community Quarantine, our hotel Pool, Gym and Firefly Roofdeck Restaurant remain closed until further notice but we do have room service available.
Our team can also help you arrange daily meals (delivered to your room) at a fixed menu and price. Please take note that for Quarantine Guests, food delivery purchases are strictly prohibited. Moreover, we can also arrange your transportation needs at an additional cost.
Leisure purposes are still prohibited at the moment and should your purpose of stay does not match the above criteria, we are happy to move your booking to a later date or we can process a refund/free cancellation with our online travel partner where you've made your reservation.
Should you have any further concerns, please do not hesitate to contact us.
Thank you and stay safe!
Due to the nature of the safety of our guests, and in compliance with regulations, City Garden Grand Hotel makes available to its guests the following:
- Free cancellation/modification 1 day before arrival date - no penalty if cancelled or modified 1 day prior arrival date
- Enhanced cleaning procedures in all common areas
- Limited entry to guest rooms to reduce interaction
- Closed / limited interaction and contact with hotel employees
- Safety amenities such as masks, gloves, and alcohol
- Low-cost menu and delivery options for food straight to your room
- Crowd-less check-in
CITY GARDEN GRAND HOTEL - FAQs
Q: Is airport pickup service included? Free of charge?
Airport pickup service needs to be pre-arranged at least 3-days prior to the arrival date and with additional charges depending on the vehicle the guest will require.
Regular Car - PHP1,300
Innova - PHP1,600
Grandia Van - PHP2,000
Q: How many adults can stay in one room?
In compliance to the guidelines from DOT, maximum of 2-adults are only allowed to stay in one room ensuring that they are from the same household and will be coming from the same country of origin.
Q: Food deliveries for quarantine guests
New set of guidelines issued by the DOT, food deliveries shall be strictly prohibited for quarantine guests.
Family members can pick up luggage from the arriving guests as long as coordinated with the front desk team. A family member can also leave (limiting to) important documents, necessities, sim card or medical needs to our front desk team and this shall be delivered by a hotel staff.
Q: Family quarantine
As of the moment, we are strictly only allowing a maximum of 2-adults and 1-kid to stay in one room. Exceeding number of persons will have to book two rooms. We have available connecting rooms(ensuring that they book two Deluxe Twin Rooms) but this is still subject to availability upon their arrival at the hotel. Rest assured this will be coordinated with our respective team so as to accommodate their request.
BOQ rules state that if 1 person in a shared room test positive, all persons must extend quarantine according to latest regulations
Q: Cancellation Policy
We have a flexible cancellation policy.
If booking is cancelled at least 1 day before check in date, no penalty will apply.
If booking is cancelled within check in date, 1 night penalty will apply and will be subject for approval to our higher management if the guest would like request to waive the penalty. (A proof of flight cancellation/modification shall be provided for our reference.)
Q: Payment Options
If booked directly to our official website, Payment by Credit Card / Debit Card via PayPal (account not required) is available and a 1-night guarantee payment will only be collected and the remaining balance can be settled upon arrival at the hotel.
Other payment options: payment by bank deposit, SWIFT (for local & international telegraphic transfer payments,)
When paying via PayPal, the cardholder and their credit card used for the transaction must be present upon arrival.
If cardholder is not present upon check-in, we can refund the PayPal payment to the cardholder and accept a card or other form of payment present upon check-in