All guest types, including those traveling for leisure with proof of complete vaccination, are welcome to stay at City Garden Grand Hotel. Unvaccinated travelers may require additional documentation, such as RT-PCR test prior to arrival. Contact us for any additional inquiries.

Upon arrival, completion of DOH special declaration checklist for contact tracing is required. Philippine regulations require a face mask for entry into the establishment.

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Or contact us for assistance at:

Website: 24/7 Chat Assistance Telephone Number: +63 2 8888 8181 / 
++63 917 1111 911 Email:

Status & Availability of Hotel Amenities

Firefly Roofdeck Restaurant OPEN from 7AM to 12AM Daily

Swimming Pool OPEN from 6AM to 6PM 

Gym OPEN from 6AM to 10PM

Spa Now OPEN

In-Room Food Service OPEN

Breakfast Buffet Open from 7AM - 11AM

Transport Services Available. Please book 1 day in advance

Additional Guidelines For Guests Staying For Quarantine Purposes

Arrival protocol shall be as follows depending on your vaccination status:
(Updated last February 1 2022)

All Fully Vaccinated Travelers
Before your flight: Obtain a negative RT-PCR test within 48 hours prior to departure from country of origin. Quarantine is not necessary with proof of negative RT-PCR result and vaccination

If vaccinated, present to the authorities upon arrival certificate of vaccination plus any of:
I. VaxCertPH certificate, or BOQ-issued International Certificate of Vaccination or Prophylaxis
II. POLO vaccination card
III. Foreign government national digital certificate which has accepted VaxCertPH under a reciprocal arrangement, or BOQ-issued ICV

All Other Travelers

Before your flight: Obtain a negative RT-PCR test within 48 hours prior to departure from country of origin. Quarantine is not necessary with proof of negative RT-PCR result and vaccination

Remain in facility / hotel based quarantine and take a second RT-PCR test on the 5th day. Upon release of negative result, traveler may check out and undergo home quarantine until 14th day of arrival.

Our Front Desk can also help you arrange daily meals (delivered to your room) upon check in at a fixed menu and price. Please take note that for Quarantine Guests, food delivery purchases are strictly prohibited. Moreover, we can also arrange your transportation needs at an additional cost.

    Due to the nature of the safety of our guests, and in compliance with regulations, City Garden Grand Hotel makes available to its guests the following:

    1. Free cancellation/modification 1 day before arrival date - no penalty if cancelled or modified 1 day prior arrival date
    2. Enhanced cleaning procedures in all common areas
    3. Limited entry to guest rooms to reduce interaction
    4. Closed / limited interaction and contact with hotel employees
    5. Safety amenities such as masks, gloves, and alcohol
    6. Low-cost menu and delivery options for food straight to your room
    7. Crowd-less check-in

    Contactless Food Delivery

    Only in-house room service is permitted for guests staying for quarantine purposes.

    Travelers staying for other reasons may order outside food delivery.


     Q: Is airport pickup service included? Free of charge?

    Airport pickup service needs to be pre-arranged at least 3-days prior to the arrival date and with additional charges depending on the vehicle the guest will require.

    Regular Car - PHP1,300

    Innova - PHP1,600

    Grandia Van - PHP2,000

    Q: How many adults can stay in one room?

    In compliance to the guidelines from DOT, maximum of 2-adults are only allowed to stay in one room ensuring that they are from the same household and will be coming from the same country of origin.

    Q: Cancellation Policy

    We have a flexible cancellation policy.

    If booking is cancelled at least 1 day before check in date, no penalty will apply.

    If booking is cancelled within check in date, 1 night penalty will apply and will be subject for approval to our higher management if the guest would like request to waive the penalty. (A proof of flight cancellation/modification shall be provided for our reference.)

    Q: Payment Options

    If booked directly to our official website, Payment by Credit Card / Debit Card via PayPal (account not required) is available and a 1-night guarantee payment will only be collected and the remaining balance can be settled upon arrival at the hotel.

    Other payment options: payment by bank deposit, SWIFT (for local & international telegraphic transfer payments,)

    When paying via PayPal, the cardholder and their credit card used for the transaction must be present upon arrival.

    If cardholder is not present upon check-in, we can refund the PayPal payment to the cardholder and accept a card or other form of payment present upon check-in