PERMITTED GUEST TYPES

Quarantine Purposes
Present valid government issued identification and documents supporting quarantine accommodations (international travel, RT-PCR appointment, or official documents issued by government body)

  1. Individuals who are required or advised to undergo quarantine  such as close contacts, travelers arriving to / leaving Manila, or as needed
  2. Health and emergency service personnel requiring access to their place of work

Non-Quarantine Purposes
Present valid government issued identification and documents supporting non-quarantine essential travel (official business appointment, letter, certificate, etc.)

  1. Long-staying guests (over 14 days)
  2. Business travelers
  3. Event participants

Staycation or Leisure Purposes
Present proof of full vaccination for guests 5 years old and above. Without full vaccination, RT-PCR test is required

ADDITIONAL INFORMATION

Please bring any additional documents in order to support your classification. Examples are travel documents, mandatory quarantine requirement, passport, evidence of stranding, COVID-19 test booking / results, work ID, etc.

Upon arrival, completion of DOH special declaration checklist for contact tracing is required. Philippine regulations require a face mask and face shield for entry into any indoor establishment.

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Or contact us for assistance at:

Website: 24/7 Chat Assistance Telephone Number: +63 2 8888 8181 / 
+63 919 064 2341 Email: reservations@citygardengrandhotel.com

Status & Availability of Hotel Amenities

Firefly Roofdeck Restaurant OPEN from 4PM to 12AM Daily

Swimming Pool OPEN from 6AM to 3PM 

  • Exclusive for non-quarantine hotel guests. Limited occupancy, and must be scheduled in advance.

Gym OPEN from 6AM to 6PM

  • Exclusive for non-quarantine hotel guests. Limited occupancy, and must be scheduled in advance.

Spa CLOSED

In-Room Food Service Outside food delivery is permitted for non-quarantine guests (essential travelers / leisure travelers). For quarantine guests, only room service or set meals are permitted. 

Breakfast Buffet CLOSED

Transport Services Available. Please book 1 day in advance

Visitors Not Permitted. Only registered guests may 

Additional Guidelines For Guests Staying For Quarantine Purposes

Maximum occupancy per room is two (2) persons belonging to the same household, if not, only one (1) person will be allowed. Visitors are not permitted at any time and Minors must be travelling with their parents. Please note that if either person belonging to a room is COVID positive, all persons staying in the room may require extended quarantine.

"No Face Mask, No Face Shield, No Entry" policy is strictly implemented.

Arrival protocol shall be as follows depending on your vaccination status:
(Updated last January 23 2022)

For All Travelers
Before your flight: Obtain a negative RT-PCR test within 48 hours prior to departure from country of origin

If vaccinated, present to the authorities upon arrival certificate of vaccination plus any of:
I. VaxCertPH certificate, or BOQ-issued International Certificate of Vaccination or Prophylaxis
II. POLO vaccination card
III. Foreign government national digital certificate which has accepted VaxCertPH under a reciprocal arrangement, or BOQ-issued ICV

Travelers from "Green Lane" countries:
If fully vaccinated, facility quarantine is not required.

If unvaccinated or if vaccination status cannot be proven:
Day 1: Arrival/Check-in
Day 5: RT-PCR Test
Upon receipt of negative RT-PCR result: Check out; home-based quarantine until day 14

Travelers from "Yellow Lane" countries:
If fully vaccinated:
Day 1: Arrival/Check-in
Day 5: RT-PCR Test
Upon receipt of negative RT-PCR result: Check out; home-based quarantine until day 14

If unvaccinated or if vaccination status cannot be proven:
Day 1: Arrival/Check-in
Day 7: RT-PCR Test
Upon receipt of negative RT-PCR result: Check out; home-based quarantine until day 14

Travelers from "Red Lane" countries:
If fully vaccinated:
Day 1: Arrival/Check-in
Day 7: RT-PCR Test
Upon receipt of negative RT-PCR result: Check out; home-based quarantine until day 14

If unvaccinated or if vaccination status cannot be proven:
Day 1: Arrival/Check-in
Day 7: RT-PCR Test
Day 10: Check out with negative RT-PCR result; home-based quarantine until day 14

Our Front Desk can also help you arrange daily meals (delivered to your room) upon check in at a fixed menu and price. Please take note that for Quarantine Guests, food delivery purchases are strictly prohibited. Moreover, we can also arrange your transportation needs at an additional cost.

    Due to the nature of the safety of our guests, and in compliance with regulations, City Garden Grand Hotel makes available to its guests the following:

    1. Free cancellation/modification 1 day before arrival date - no penalty if cancelled or modified 1 day prior arrival date
    2. Enhanced cleaning procedures in all common areas
    3. Limited entry to guest rooms to reduce interaction
    4. Closed / limited interaction and contact with hotel employees
    5. Safety amenities such as masks, gloves, and alcohol
    6. Low-cost menu and delivery options for food straight to your room
    7. Crowd-less check-in

    Contactless Food Delivery

    Only in-house room service is permitted for guests staying for quarantine purposes.

    Travelers staying for other reasons may order outside food delivery.

     

    CITY GARDEN GRAND HOTEL - FAQs

     Q: Is airport pickup service included? Free of charge?

    Airport pickup service needs to be pre-arranged at least 3-days prior to the arrival date and with additional charges depending on the vehicle the guest will require.

    Regular Car - PHP1,300

    Innova - PHP1,600

    Grandia Van - PHP2,000

    Q: How many adults can stay in one room?

    In compliance to the guidelines from DOT, maximum of 2-adults are only allowed to stay in one room ensuring that they are from the same household and will be coming from the same country of origin.

    Q: Food deliveries for quarantine guests

    New set of guidelines issued by the DOT, food deliveries shall be strictly prohibited for quarantine guests. Non-quarantine guests may avail of popular food delivery services such as Grab & Food Panda

    Family members can pick up luggage from the arriving guests as long as coordinated with the front desk team. A family member can also leave (limiting to) important documents, necessities, sim card or medical needs to our front desk team and this shall be delivered by a hotel staff.

    Q: Family quarantine

    As of the moment, we are strictly only allowing a maximum of 2-adults and 1-kid to stay in one room. Exceeding number of persons will have to book two rooms. We have available connecting rooms(ensuring that they book two Deluxe Twin Rooms) but this is still subject to availability upon their arrival at the hotel. Rest assured this will be coordinated with our respective team so as to accommodate their request.

    BOQ rules state that if 1 person in a shared room test positive, all persons must extend quarantine according to latest regulations

    Q: Cancellation Policy

    We have a flexible cancellation policy.

    If booking is cancelled at least 1 day before check in date, no penalty will apply.

    If booking is cancelled within check in date, 1 night penalty will apply and will be subject for approval to our higher management if the guest would like request to waive the penalty. (A proof of flight cancellation/modification shall be provided for our reference.)

    Q: Payment Options

    If booked directly to our official website, Payment by Credit Card / Debit Card via PayPal (account not required) is available and a 1-night guarantee payment will only be collected and the remaining balance can be settled upon arrival at the hotel.

    Other payment options: payment by bank deposit, SWIFT (for local & international telegraphic transfer payments,)

    When paying via PayPal, the cardholder and their credit card used for the transaction must be present upon arrival.

    If cardholder is not present upon check-in, we can refund the PayPal payment to the cardholder and accept a card or other form of payment present upon check-in