TERMS AND CONDITIONS
CITY GARDEN
Online Reservation System https://www.citygardengrandhotel.com
GENERAL TERMS AND CONDITIONS
CANCELLATION & MODIFICATION POLICY
Modification and cancellation of confirmed room reservation must be done three (3) days prior to check-in date. Guest may call reservations at (02) 8888-8181 or e-mail: reservations@citygardengrandhotel.com for any changes in their booking. To avoid misunderstanding of any sort, our reservation officer may require you to send us via e-mail the written cancellation or modification of your reservation request. Any modification in the length of stay, dates and room type after the cut off date may result in a rate change.
PERIOD: Early Cancellation or Modification
DAYS OF CANCELLATION: If you cancel your reservation before the cut-off date which is three (3) days before the actual date of check-in
CHARGES: Free of charge
PERIOD: Late Cancellation or Modification
DAYS OF CANCELLATION: If you cancel your reservation after the cut-off date
CHARGES: Amount equivalent to one (1) room night
PERIOD: No Show
DAYS OF CANCELLATION: If you don’t arrive by 6:00pm on your actual date of check-in
CHARGES: Amount equivalent to one (1) room night
If guest cancels before 72 hours prior to the schedule day of arrival, the Hotel's liability to the guest will be no greater than the amount paid by the client in respect of any booking. If the guest cancels within 72 hours of the time of arrival, the Hotel's liability will be limited to the charge for one night's accommodation. Where possible the Hotel may but is not obliged nor will it be liable to find alternate accommodation in the event that the Hotel is unable to accommodate the Guest.
NO SHOW POLICY
In case you did not utilize your reservation and fail to contact us to cancel it on the stipulated time period as specified above, NO REFUND/RETURN of any amount shall be made pertaining to your booking. Such is the case for reason that these rooms are held by the Hotel as guaranteed/ confirmed under your name and will not be occupied by anyone else. The room is held unoccupied, until they are notified otherwise. Thus, any no-show on your part, the Hotel shall charge room reservation charges on your credit card.
PAYMENT TERMS
To guarantee your reservation a full amount of the total reservation or an amount equal to one (1) night room accommodation is debited from your credit card. After you made your booking on our on-line reservation system, the site will automatically transfer to Equipay BDO on-line payment system which will ask your credit card information and debited an amount equal to one(1) night room accommodation YOU MUST CLICK THE “CONTINUE BUTTON” to confirm the booking transaction and print the voucher that will serve as guide of information to the front desk to assure the smooth and additional convenience to the guest upon checking –in.
All published rates are inclusive of VAT or government tax at the current date and “NO SERVICE CHARGE” to be collected from you.
The rates quoted are subject to change without prior notice.
All rates quoted are subject to availability and alteration. All discounted rates quoted are limited offers and subject to availability and maybe subject to a minimum night stay. While every effort has been made to ensure the accuracy of all information, City Garden Grand Hotel does not accept liability for any errors or omissions and reserves the right to change information and descriptions of the hotel and its products.
Discounts granted by the government (e.g. Senior Citizens' Discounts) or those granted by the hotel through offers, promotions and/or other priveleges shall not be used in conjunction with other discounts, offers, promotions and/or other privileges.
AVAILABILITY
All rooms and rates offered by City Garden Grand Hotel are subject to availability and the discretion of the Duty Manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and when these allocations are taken up, remaining available rooms maybe offered to the client at a higher price.
CHILDREN POLICY
No charge for children below 12 years old occupying the same room with parents without extra bed. However, there will be cost for the child’s breakfast.
ARRIVAL AND DEPARTURE
Rooms are usually available from 2:00PM on the day of arrival. Check-out is by 12:00NN.
Any extension is subject to room and rate availability
Late check-out charges shall be applied automatically after the check out time at 12:00NN.
Early check in, is free of charge BUT subject to room availability.
STORAGE POLICY
City Garden Grand Hotel is not liable for loss of the deposited property as result of fire, theft, ordinary or gross negligence or otherwise unless it shall appear that the loss or damage was caused by willful act or misappropriation on the part of management or its employees.
After three (3) months, if no special arrangement has been made with the management, the Hotel will have the right to sell, by public auction or private treaty, the article deposited and their contents to defray storage charges. Should the amount realized by the sales exceed the storage charges due such amount will be forfeited if not claimed within three (3) months from the date of such sales.
LIABILITY
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel's liability to the Guest is limited to the price of the booking. Unless the Hotel is liable under the above clause, the Guest indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the guests or any outside contractors of the Guest. The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises.
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act, omission, default or neglect to the hotel's property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to guest's credit card, or send an invoice for the amount required to make good or remedy any such damage, to the registered address. We will however make every effort to keep any costs that the guest would incur to a minimum.
FORCE MAJEURE
City Garden Grand Hotel shall not be liable for damages of any kind arising out of any failure or delay by City Garden Grand Hotel in performing any or all of our obligations contained herein or in respect of any product or service if the failure or delay is due to circumstances or cause beyond our reasonable control.
INSURANCE
The Guest is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
COMMENTS AND CONCERNS
Any comment or complaint regarding the stay should be made to the Hotel Duty Manager at the time of visit so that the matter can be resolved immediately. All rooms are supplied with the “Guest Comment Form” which will serve as a tool to voice out your comment and complain or you may get in touch with us via e-mail at dutymanager@citygardengrandhotel.com
2. Room Descriptions and Amenities
The Standard
Maximum Capacity: 2 Adults and 2 Children
Bed Configuration: 1 King Bed, or 2 Double Beds
Room Size: 28 Square Meters
Rooftop Pool Access: Included
Valet Parking: Included
Buffet Breakfast Available at Spice Cafe 7/F
View Limited / No View
Hi-Speed Wireless Internet: Included
Gym: Included
Massage and Spa Services Available In-Spa or In-Room
Smoking / Non-Smoking - Subject to availability
The Superior
Maximum Capacity : 2 Adults and 2 Children
Bed Configuration: 1 King Bed, or 2 Double Beds
Room Size: 32 square meters
Rooftop Pool Access: Included
Valet Parking: Included
Buffet Breakfast: Available at Spice Cafe 7/F
View: Street View (Makati Ave. or Pasig River)
Hi-Speed Wireless Internet: Included
Gym: Included
Massage and Spa Services: Available In-Spa or In-Room
Smoking / Non-Smoking: Subject to availability
The Deluxe
Maximum Capacity: 3 Adults and 2 Children
Bed Configuration: 1 King Bed or 2 Double Beds
Room Size: 36 square meters
Rooftop Pool Access: Included
Valet Parking: Included
Buffet Breakfast Available at Spice Cafe 7/F
View: Makati Business District
Hi-Speed Wireless Internet: Included
Gym: Included
Massage and Spa Services: Available In-Spa or In-Room
Smoking / Non-Smoking Subject to Availability
The Junior Suite
Maximum Capacity: 3 Adults and 2 Children
Bed Configuration: 1 King Bed
Room Size: 40-50 square meters
Rooftop Pool Access: Included
Valet Parking: Included
Buffet Breakfast: Available at Spice Cafe 7/F
View: Makati Business District
Hi-Speed Wireless Internet: Included
Gym: Included
Massage and Spa Services: Available In-Spa or In-Room
Smoking / Non-Smoking Subject to Availability
The GRAND Suite
Maximum Capacity: 4 Adults and 2 Children
Bed Configuration1: King Bed
Room Size: 215 square meters
Rooftop Pool Access: Included
Valet Parking: Included
Buffet Breakfast: Included
View: Makati Business District
Hi-Speed Wireless Internet: Included
Gym: Included
Massage and Spa Services: Available In-Spa or In-Room
Smoking / Non-Smoking: Subject to Availability
Jacuzzi Length: 570cm, Width: 170cm, Depth: 50cm